TROUBLESHOOTING AND REPAIR
20
5. Troubleshooting Chart
Unit does not operate at all • Check for Power at
Receptacle
•Fan mode DIP switch is set to
“Stop” and current Set Point
Temperature exceeds Room
Temperature
•Fan mode DIP switch is set to
“Stop” and unit has
Condensate Pump that is
defective
• Check for Power at Terminal
Block
• Check for Power at Relay
Board
• Check all wire connections
• Defective Drain Tank Switch
• Check Relay Board Fuse
•
Defective or Incorrect Relay
Board
• Defective Control Board
Unit starts, but stops immediately • Room temperature and
antifreeze thermistor
connectors are reversed on
control board
• Defective Fan Motor
• Defective Compressor Motor
• Defective Relay Board
Unit operates, but stops after a • Drain Tank Switch activated
few minutes • Fan Mode Switch is set to
“Stop” and unit reached “set
point” temperature so
compressor cycled off
• Defective Compressor Motor
• Defective Fan Motor
•Fan Mode Switch is set to
“Stop” and compressor
cycled off
Water leakage from the unit • Condensate pump not
working
• Drain Tank not installed
• Drain Tank (if available) is
defective (cracked)
• Drain Pan hole is obstructed
• Drain hose kinked
Abnormal noise and/or shaking • Loose Compressor mounting
nut
• Deformed or worn rubber
grommet on the compressor
mounting bolt
• Internal interference with
other components
• Damaged or out of balance
fan
Trouble Probable Cause
Unit is not responding to control • Unit is in the programming mode
board / buttons. No diagnostic and locked out. Press the RUN
code is shown. and SET buttons simultaneously.
Insufficient Air Flow • Clogged fins on Evaporator or
Condenser (running unit without
filter(s))
•Fan on “Low” setting
• Defective fan motor
• Static pressure exceeds design
specifications
Insufficient Cooling • Environmental conditions exceed
design specifications
• Clogged air filter
• Clogged fins
• Set point temperature exceeds
room temperature
• Defective room temperature
thermistor
• Exhaust outlet not properly
ducted
• Leak in refrigerant system
• Restriction in refrigerant system
Display not working • Compressor not operating
Compressor not operating • Set point temperature exceeds
room temperature
• Unit is operating in Fan Only
Mode (Cool Mode not activated)
• Defective Condensate Pump
• Defective Compressor Capacitor
• Defective Thermistor
• Defective Compressor Motor
• Check wiring connections
• Defective Relay Board
• Defective Control Board
Evaporator or Condenser Fan • Fan mode DIP switch is set to
Motor(s) not operating “Stop” and current Set Point
Temperature exceeds Room
Temperature
•Fan mode DIP switch is set to
“Stop” and unit has Condensate
Pump that is defective
• Check wire connections
• Defective fan motor capacitor
• Defective fan motor
• Defective Relay Board
• Defective Control Board
Trouble Probable Cause
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